REVAPE Terms and Conditions

Terms and Conditions

Restrictions

All purchases made by persons under the age of 18 are not permitted in the UK by REVAPE Ltd.  You must be 18 years or older and have a credit card/debit card to buy our products online.  We do not sell our products to minors and we reserve the right to cancel any sales transaction when it is thought that the product is being bought for or on behalf of a minor.

For age verification purposes we use 1account, which is an industry-recognised third-party system. The system runs independent checks from the most reliable data sources to verify you are 18 or over. These checks may include your credit record, the UK electoral roll, and/or the UK birth register.

The system carries out as few checks as possible. In the vast majority of cases, your age can be verified instantly, and your order will be shipped as normal.



Notice

The purchase of products from REVAPE Ltd is governed by these terms and conditions. Please read them before using the site. By accessing the site, you agree to be bound by these terms and conditions.

These terms and conditions do not affect your statutory rights as a consumer.

Descriptions

Our descriptions and pictures on the website are a guide only.  We try to give as much accurate information and look of our product to be as truthful a depiction as possible but REVAPE Ltd cannot be held wholly responsible for any minor differences.

Jurisdiction

This Contract shall be construed and governed in all respects by Scottish Law and all disputes arising under or relating to the Contract shall be the subject of the jurisdiction of the Courts in Scotland to which REVAPE Ltd and the customer hereby submit.

Liability

REVAPE Ltd, to the extent allowed by law, will not be held liable or responsible for any direct, indirect or consequential damage or loss arising out of products sold from the site or shop or other referred to items in these circumstances:

1. for losses that were not foreseeable to both parties when the contract was made
2. for losses that were not caused by any breach on the part of REVAPE Ltd or their suppliers for business losses and/or losses to non- consumers.

Payment

All payments must be paid prior to dispatch unless a credit account has been set up and authorised by REVAPE Ltd in which case payment should be made within 14 dates from the date of invoicing.  REVAPE Ltd has the right to withhold products and suspend further deliveries until the payment/s have been resolved and paid,   We accept all major credit and debit cards and Bank Transfer payments.

Prices

All prices are in pounds sterling and include VAT. These prices can be changed and REVAPE Ltd reserves the right to amend prices, without prior notice at any time.  The amendments will only be made prior to an order or contact.  Any tax or duty that needs paid will be charged at the current rate at the time of dispatch.  All delivery charges and credit card changes are additional.

Cancellations

The Buyer should inspect all products immediately upon receiving them.  If there is any problem/damage or the product does not comply with any aspect of the contract, the Buyer needs to notify the Seller within 48 hours of delivery in writing. Failure to do so deems the Buyer to have accepted the product.

Privacy Policy

REVAPE Ltd collects your data lawfully and in accordance to the Data Protection Act 1998.  This means we are committed to protecting your privacy and do not pass your information on to any third party without your consent. We may use technology such as cookies to improve customer services. All details are listed in our “Privacy Policy” available on the tab at the top of the page.

Quality

All goods are warranted on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations.

1. Rights and Obligations

1.1. You undertake:

1.1.1. to pay any amounts due to us in a timely manner;

1.1.2. that the Personal Information you provide is true, accurate, current and complete in all respects;

1.1.3. to notify us immediately of any changes to the Personal Information using the contact details in Clause 5.4;

1.1.4. not to impersonate any other person or entity or to use a false name;

1.1.5. to ensure the goods purchased are being used by persons over the age of 18.

1.2. We reserve the right to modify the price or withdraw, temporarily or permanently, some or all of the Goods available. We also reserve the right to change or add to these Conditions from time to time.

1.3. Unless you have placed an order for any Goods, by the time such a change takes effect, we shall not be obliged to give you notice of any such modification or withdrawal.

1.4. From time to time we may also have to make changes in the specification of any Goods:

1.4.1. to make it conform with any applicable safety or other statutory requirements; or

1.4.2. to make it reflect changes in the manufacturer’s specification, but we will endeavour to ensure that such changes do not reduce the quality or performance of such Goods. Where you have placed an order for the affected Goods and such changes are substantial, we will notify you in advance to ensure that you still wish to proceed with any order that you have placed.

1.5. Goods:

1.5.1. You will be subject to the policies and Conditions in force at the time you order or otherwise purchase the Goods, unless we are legally obliged to make changes to these Conditions that apply retrospectively. If this happens, these changes will apply to any orders we have not yet fulfilled when the changes took effect, even if your order was placed previously.

1.5.2. We shall not withdraw or modify to your substantial detriment any of the Goods for which we have accepted an order from you, other than where such modification or withdrawal is required as a result of events outside of our reasonable control.

1.6 Estimated time frames for delivery of Goods are estimates only and delays may arise due to matters outside of our reasonable control.

1.7. Goods may be subject to EU and US export control laws and laws of the country where they are delivered or used. Under these laws, such Goods may not be sold, leased or transferred to restricted end-users (including to nationals of Bosnia, Iceland and Serbia) or countries or for restricted end-uses (including uses related to the development, production, use, or maintenance of ”Weapons of Mass Destruction”, including without limitation, uses related to nuclear, missile, and/or chemical/biological development). If Goods are supplied to you subject to any such Export Laws, such supply is subject to you not falling into any such restricted categories.

2. Orders

2.1. Goods are available only to individuals who we, in our absolute discretion, consider eligible. The eligibility criteria include, without limitation, those whose applications are acceptable to us and those who are residents of United Kingdom. All products on our website are restricted to individuals over the age of 18 only. Any order placed through our website will be subject to automatic age verification checks, in the event of failure the order will be cancelled with immediate effect.

2.2. When requested by us, you must provide your name, phone number, address, payment details and other requested information.

2.3. Each order placed by you will be treated as an offer to purchase the Goods to which your order relates. The contract will only be completed when we dispatch the Goods or when we take any due payment from you (which includes debiting your payment method), whichever is the earlier.

2.4. You acknowledge that any automated acknowledgement given when you place an online order shall not amount to our acceptance of your offer to purchase.

2.5. We may, at our own discretion, limit, restrict or reject any order you place at any time prior to the contract having been completed. You also acknowledge that we have the right to cancel any order before it has been dispatched when we have reason to believe that an error has occured. Where this happens, we will attempt to contact you. We also reserve the right to limit or prohibit sales to dealers or to entities that we believe, in our sole discretion, are making use of the Goods for profit.

3. Price and Payment

3.1. The price of the Goods shall be the price of which we inform you prior to accepting your order. Prices include VAT at current rates.

3.2. You confirm that any payment method you use is yours.

3.3. Payment methods are subject to validation checks and authorisation and we will not be liable for any delay or non-delivery caused by failure of such checks or authorisation.

3.4. Once your Goods have been delivered to you, all risk of damage to, or loss of, the Goods shall pass to you.

3.5. Irrespective of your receipt of the Goods, the passing of risk or any other provision of these conditions, ownership shall not pass to you until we have payment in full for the Goods. Orders may be subject to cross-border checks and additional charges which you will be liable for entirely.

3.6. Until such time as the ownership passes to you, you shall hold the Goods on our behalf and keep them safe and identified as our property, and we shall be entitled to ask you to return the Goods to us.

4. Cancellation, Returns and Exchanges

4. 1 Without prejudice to our rights under Clause 1 above, if either party breaks the terms of these Conditions in any material way, the other party can terminate these Conditions by giving the other party 7 days’ written notice.

4.2. Goods ordered online or over the phone only

4.3.1 Consumers ordering Goods at a distance (such as via telephone or online) have certain cancellation rights under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Consumers should be aware that certain products that are deemed as perishable items are not covered.

4.3.2. You may cancel any order for Goods other than time-critical or perishable items or anything that is without its original packaging within 14 days from the day after receiving your Goods without liability to us.

4.3.3. You may cancel your order by contacting admin@wearerevape.com

4.3.4. If you cancel an order for Goods, they must be returned to us within a reasonable period, complete (with any accessories, leads or other items provided with the Goods) and undamaged, with proof of purchase. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering the Goods from you (which may be substantial) or the stand alone retail value of any missing or damaged items.

4.3.5. Unless collection of the Goods has been arranged, you must return the Goods by sending them to 28 Oak Place, East Kilbride, Glasgow, G75 9EB, in all occasions at a cost to yourself. It is your responsibility to ensure that the Goods are received by us and we recommend using Special Delivery or Signed For services where appropriate.

4.3.6. Where we have agreed to collect the Goods from you, you must ensure that they are available for collection at the time arranged.

4.3.7. You shall be under a duty to take reasonable care of the Goods until received or collected by us and it is your responsibility to ensure that the Goods are not damaged whilst in transit using transport arranged by you.

4.3.8. You are entitled to examine any Goods ordered as you would in a shop. However, if you use the Goods, you may lose your right to cancel your purchase. Use would include, but not be limited to breaking the seal on a bottle of E-Liquid, putting E-Liquid into a tank or clearomizer or putting coils into an RDA or RTA. We reserve the right to charge you for the value of any Goods returned which have been used or damaged whilst in your possession, up to the full cost price of the Goods.

4.3.9. If you cancel your order in accordance with the provisions of this Clause we will refund any sums paid by you in relation to your order (less our costs if we have to recover any Goods from you) within 30 days.

5. Your Personal Information

5.1. We need to collect certain Personal Information to provide you with the Goods and/or Services.

5.2. You agree that we may use, update, share and process your Personal Information in accordance with our privacy policy which is GDPR compliant. Our privacy policy is available at any time by clicking the tab titled “Privacy Policy” at the top of this page.

5.3. You will have the opportunity to consent to us contacting you by email, phone or SMS about products and services which REVAPE LTD believe may be of interest to you. You can make changes to your marketing preferences at any time by unsubscribing using the link available in any email we send to you. Please note that it may take up to 24 hours for such changes to take effect.

5.4. You will have the option in your account dashboard to delete your account with REVAPE as per the Right to be Forgotten act. This will not delete any orders you have placed but disassociate them from your account.

5.5. You are entitled to request a physical copy of any records we hold for yourself. To have this arranged contact us via Email / Phone

6. Limitation of Liability

6.1. We will not be liable for any loss or damage caused by us in circumstances where:
6.1.1. there is no breach of a legal duty of care owed to you by us; and/or
6.1.2. such loss or damage is not reasonably foreseeable.

6.2. We will not be liable any loss or damage caused wholly or mainly by your breach of these Conditions.

6.3. Our liability shall not in any event include losses related to any business of a customer including but not limited to lost data, lost profits or business interruption.

6.4. Nothing in these Conditions shall:
6.4.1. exclude or limit our liability for death or personal injury resulting from our acts or omissions or those of our servants, agents or employees; or
6.4.2. limit your rights as a consumer under applicable UK law.

6.5. All Services are provided on a commercially reasonable basis. Although we will provide the Services with reasonable skill and care, we make no warranty that the Services will meet your exact requirements or that they will always be available.

6.6. The Goods, where new, are sold with the benefit of and subject to the terms set out in any warranty or guarantee given by the manufacturer of the Goods. This is in addition to your legal rights in relation to Goods which are faulty or which otherwise do not conform to the legally required standard.

6.7. Each provision of this Clause 7 operates separately. If any part is disallowed, or is not effective, the other parts will continue to apply even after our agreement has been terminated or cancelled.

7. Other terms

7.1. Third Parties: Nobody but you and us can benefit from these Conditions under the Contracts (Rights of Third Parties) Act 1999.

7.2. Assignment: You may not but we may, assign, charge or otherwise dispose of our rights under these Conditions. Any attempt by you to do so shall be void.

7.3. Governing Law: These Conditions will be governed by English Law and if you are not happy with how we deal with any disagreement and want to take bring court proceedings, you must do so within the UK.

7.4. Each Clause of these Conditions operates separately. If any part is disallowed, or is not effective, the other parts will continue to apply even after our agreement has been terminated or cancelled.

8. Handling Complaints and Sending Notices

8.1 by calling 07377346395
8.2 by emailing us at admin@wearerevape.com

9. Age of Consent

Age verification for purchasing from Revape Ltd

9.1 Our products can only be purchased and shipped to people over the age of 18, according to current UK legislation. We are required to verify the age of any new customers.

Why do you need to verify my age?

9.2 We appreciate this may be frustrating, and you may be unhappy sharing your personal information. However the law exists to protect those below a minimum legal age. The following bodies are responsible for enforcing these rules in the UK

Trading Standards

9.3 It is the responsibility of all retailers to ensure they do not sell age-restricted products online to people who are under the minimum legal age.

How do we verify your age?

9.4 For age verification purposes we use 1account, which is an industry-recognised third-party system. The system runs independent checks from the most reliable data sources to verify you are 18 or over. These checks may include your credit record, the UK electoral roll, and/or the UK birth register.

The system carries out as few checks as possible. In the vast majority of cases, your age can be verified instantly, and your order will be shipped as normal.

What information do you need?

9.5 We verify your age using your full name, current address and the date of birth you provide when creating your account. The billing address you provide when purchasing from us will be used as your current home address. It’s important to ensure that the billing address on your account reflects your current home address.

What if you can’t verify my age?

9.6 If we are unable to verify that you are over 18 using the information you provide at the point of setting up an account, you will be asked to provide more information. This will either be your driver’s licence number or your passport number.

If you still cannot be verified, we will need you to send us a photo of an official piece of ID which will be checked by a member of our team.

We do not store copies of ID sent to us.

Will the age verification process affect my credit score?

9.7 If you are signed up to a credit reporting service, like Experian or Equifax, you may be notified that a check has been made against your credit record. Please be assured that this is a “soft check” and has no effect whatsoever on your credit score.


10. Product Warnings, Regulations & Seizures

10.1. All packaging and warnings are compliant within the UK

Statutory Rights

These terms and conditions do not affect your statutory rights as a consumer.

Time of Order

Orders received by us before 2pm (GMT) during working days will normally be dispatched on the same day. Working days are Mondays to Fridays except public holidays.

Title to Goods

The property and title of all goods and product will remain that of REVAPE Ltd until full payment has been received.  Upon receiving payment, the property and title will pass to the customer.

All images on this website may not be used or copied without permission from REVAPE Ltd.

Copyright 2021 REVAPE Ltd